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Salon Policies

When reserving an appointment at Roots + Grace, you are agreeing to the minimum service price for that appointment with the understanding that pricing is on an "and up" basis. If your late arrival prevents your stylist from performing the full service in the time allotted for your appointment, we reserve the right to charge you in full for the service, reschedule you with a late arrival fee, or charge you a no show fee as the stylist would be unable to fill that reserved spot. 

Canceling/
Rescheduling

We understand that sometimes schedule adjustments are necessary, therefore Roots + Grace respectfully requires a 24 hour notice for cancellations or changes to the service schedule. 

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Should an appointment be canceled or rescheduled without a 24 hour notice, you will be charged 50% of the reserved service total. If you need to reschedule or cancel an appointment, please contact the salon via text/call at 734-304-4172 with a 24 hour notice.

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Should cancellations or changes to services happen more than three times, we regret that you will be prohibited from scheduling further appointments with us.

Same Day Cancellations

Same day cancellations will be charged 100% of the reserved service. (Illness does not excuse same day cancellations unless emergency)

No Call-No Shows

No call no shows will be charged 100% of the service reserved.

Tardiness

Roots + Grace has a 10 minute tardiness policy. If you're running late for your appointment please text ahead to let us know. Should you arrive beyond 10 minutes late, you may have to forfeit your reservation completely in which case a cancellation fee will apply.

Credit Cards

To schedule an appointment, your credit card information must be on file. It is our obligation to protect this information.

Refunds

We do not offer refunds under any circumstances.

Adjustments

Should you wish to have a color, toner or cut adjustmant, please contact the salon within five days of your original appointment.

Extension Deposit

All extension deposits made upon booking are 100% nonrefundable. 

*By booking an appointment at Roots + Grace Beauty Co you are agreeing to all Salon policies.
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